An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online.
These regulations do not apply to anything that has been personalised or to imitate, perishable or time-critical goods.
Please note that we are unable to accept any returned e-liquids that have no seal or have been used in any way, as this would constitute a Health and Safety risk due to hygiene reasons.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
If the fault occurs within 90 days of purchase (or Delivery) we will always offer you either a repair, exchange or refund. In all cases, we reserve the right to inspect the product and verify the fault.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
If you unpack your product and find it damaged, you can return the product to one of our stores within 48 hours of purchase or delivery.